Frequently Asked Questions

What is TRAVASIP?

TRAVASIP is a travel accessory designed as a visual reminder to help travellers — and their families — remember not to use tap water in destinations where it may be unsafe. Born from a mum's real travel worry, it's a simple but powerful tool to keep you and your loved ones safe on holiday.

How does TRAVASIP work?

TRAVASIP acts as a visual cue that you place where you'll see it — a constant reminder not to reach for the tap out of habit. Because let's be honest, when you're tired or on autopilot, it's easy to forget you're not at home!

Where should I use TRAVASIP?

TRAVASIP is perfect for any destination where tap water may not be safe to drink, such as Bali, South-East Asia, parts of Africa, Central and South America, and more. Always check the travel advisories for your destination before you go.

Is TRAVASIP suitable for kids?

Absolutely! In fact, that's exactly why it was created. TRAVASIP is a great reminder for children and teenagers who may forget the rules when they're excited and distracted on holiday.

Where do you ship?

We ship Australia-wide and internationally to most countries. See our Shipping Information page for full details on rates and delivery times.

How long will my order take to arrive?

Australian orders typically arrive within 2-10 business days after dispatch, depending on your location. International orders can take 10-25 business days.

Can I track my order?

Yes! Once your order is dispatched, you'll receive a confirmation email with a tracking number so you can follow your order every step of the way.

What if I have a problem with my order?

We're here to help! Please get in touch with us via our Contact page and we'll do our best to sort things out for you.

Is TRAVASIP a medical product?

No. TRAVASIP is a travel accessory and visual reminder only. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any illness or medical condition. Please see our Disclaimer for more information.